Platform Terms

1. Scope of Application

These rules apply to all retail products in the WOW STATION online store, and placing an order indicates acceptance of these return and exchange terms.

2. Conditions for Unconditional Returns

1. Returns without reason can be requested within 7 calendar days of receiving the product, and exchanges can be requested within 15 days;
2. Products must be intact: no signs of use, scratches, stains, complete packaging, accessories, tags, and manuals, not affecting resale;
3. Customised items, intimate products, clearance deals, and virtual products are not eligible for unconditional returns or exchanges.

3. Returns and Exchanges for Quality Issues

1. If the product is damaged, defective, malfunctioning, or incorrectly/missing items received, provide clear photos/videos within 24 hours of receipt for free returns or exchanges, with shipping costs covered by the store;
2. Damage caused by human error, water, self-disassembly/modification, or normal wear and tear is not considered a quality issue and will not be covered.

4. Shipping Costs

1. For seven-day unconditional returns: the buyer pays return shipping; for store-related quality issues, the seller reimburses the full shipping cost;
2. Refusal to accept delivery or unjustified rejection after dispatch requires the buyer to cover round-trip shipping.

5. Return Process

1. Contact online customer service, provide the order number, return/exchange request, and upload actual product photos;
2. After customer service approval, a return address will be provided, do not send it back privately;
3. Send the tracking number to customer service after dispatch;
4. Once the warehouse verifies the product, the refund will be processed in 1-3 working days via the original payment method or a replacement arranged.

6. Situations Not Eligible for Returns or Exchanges

1. Exceeding the 7-day unconditional return period or 15-day exchange period;
2. Missing packaging, accessories, or tags, or showing signs of use making it unsellable;
3. Human damage, unauthorized repairs, or alterations;
4. Custom printed items, intimate beauty products, underwear, and special food items;
5. No order, fake order number, or products inconsistent with what the store shipped.

Additional Notes

Refund amounts are based on the actual payment; shipping fees, coupons, and discount amounts are non-refundable; WOW STATION reserves the final right of all after-sales decisions.